OUR POLICIES
Thank you for choosing Lice Clinics of America – College Station & The Woodlands.
Our College Station office is located at 4444 Carter Creek Pkwy Suite 101 Bryan, TX 77802. The closest major intersection is 29th Street and Carter Creek Pkwy. We are in the one-story office building directly after Carter Creek Townhomes (orange brick). We have a black statue of 4444 directly in the middle of the two building complexes.
Our Woodlands office is located at 2219 Sawdust Rd Suite 2003 The Woodlands, TX 77380. The closest major intersection is the traffic light at South Millbend. Enter through the traffic light entrance, take a left, and we’re immediately on the left. We’re in between The Psychology Clinic and EdwardJones.
Please arrive to your appointment with clean, dry, tangle-free hair. If you have been treating at home please make sure all the residue from those treatments has been removed.
Reschedule/Cancellation Policy
Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 24 hours notice for cancellations or reschedules. Appointments made within 24 hours may instead be canceled or rescheduled with 2 hours notice.
Appointment cancellations or reschedules less than 2 hours prior to appointment time are subject to a $20 fee.
Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.
Late Policy
We do not have a built-in grace period, so we kindly ask that you plan to arrive 5 minutes before your appointment start time. We do understand that occasionally life can be unpredictable. If you think you are going to be late, please call to let us know.
Deposit Policy
Appointments may require a deposit that will be requested at the time of booking. Deposits are non-refundable; however, the deposit amount will be applied to services at kept appointments. No-shows and those appointments not rescheduled within the stated time frame forfeit the amount and a new deposit will be required for a future booking.
4 Week Guarantee and Re-Treat Policy
Our service re-treatment policy is provided on our Signature AirAllé Treatment. With nearly 950,000 treatments done worldwide and less than a 1% re-treatment rate, we know it works! This is the treatment option that ensures you will leave lice-free with no follow-up required. Our service re-treatment policy is also provided on our Comb Out Treatment. However, the Comb Out Treatment has a mandatory 7-10 day follow-up.
FAMILY SCREENINGS
All family/household members (both part-time and full-time households) need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.
HEAD LICE SERVICE RE-TREATMENT POLICY COVERS
Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be no re-infestation, so we must keep our policy to 4-week service re-treatment. Based on the lice life cycle we can determine if the treatment had failed (which happens less than 1% of the time).
HEAD LICE SERVICE RE-TREATMENT POLICY LENGTH
Under the above conditions, our treatment is valid for 4 weeks. In the unlikely event of a treatment failure, we will re-treat you at no cost.
Questions about our Re-Treatment Policy? Ask us! Call today and we will answer all your head lice removal questions!
